GDPR Policy

IMPORTANT GDPR Legislation Changes

As of 25th May 2018, businesses across the EU were required to follow the General Data Regulations (GDPR) instead of the Data Protection Act (DPA). This means we need to ensure you are happy with how Coquet Vets communicates with you. We divide our communications into categories and are very careful with what we do and do not send you.

1) Legitimate Business Interests

We deem these categories as ‘legitimate business interests’. This means we think it is essential for us to provide you and your pet with the best possible healthcare service.

  • Vaccine reminders

  • Parasite treatment/prevention reminders

  • Appointment reminders

  • Health check reminders

We do not store any payment details for clients. If a card payment is taken over the phone, then the recording facility is deactivated in accordance with our GDPR policy.

2) Marketing Categories

  • Offers and promotions

These 'marketing categories' keep you and your pet up to date with offers and promotions relating to your pet and the practice.

For each of the above, you can choose to be contacted by text/SMS, email, or letter (or a combination of all three) or not contacted at all.

3) How do I review and change my communications preferences?

To review your communications preferences, please contact the practice reception team (either in person or over the phone), and they will update them immediately. If at any point you change your mind in the future, we can change them again as required.

If you have any questions, please do not hesitate to contact us.

Updated: 28/01/2020